Complaint Process

If you have submitted a request to a custodian for access to or correction of your personal health information and you are not satisfied with the response, you may ask the Commissioner to review the matter by filing a complaint.

The Commissioner’s Office also investigates privacy breach complaints and other complaints about how personal health information has been improperly collected, used, disclosed or otherwise mishandled by a custodian.

If you believe on reasonable grounds that a custodian has contravened or is about to contravene a provision of the PHIA in relation to your own personal health information or that of another individual, you may file a complaint with the Commissioner.

If you wish to file a complaint with the Commissioner, we ask that you use the forms which are available from our Office or our web site at http://www.oipc.nl.ca/forms.htm

Requests for complaints may be mailed, dropped off, or sent by fax or email. Those sent by e-mail must contain a scanned copy of a signed and dated request for review or complaint form, otherwise they will not be accepted.

Upon receipt of a complaint, the Commissioner will attempt to resolve the matter informally. If this is not successful, a formal review may be conducted.

There is no cost to file a complaint with the Office of the Information and Privacy Commissioner.